Jennifer is a bilingual professional fluent in Spanish and English, with over 12 years of experience in training, knowledge management, and customer experience. Jennifer brings a strong foundation in service excellence and learning development.

Specializing in designing and implementing effective training programs and learning paths, Jennifer has a proven track record of enhancing customer engagement and knowledge retention through tailored onboarding processes and comprehensive educational resources. With experience across diverse sectors, including technology (SaaS), business process outsourcing (BPO), and services, she leverages data-driven insights to optimize learning initiatives and improve customer satisfaction.

Committed to fostering continuous learning and operational excellence, Jennifer ensures that teams are equipped with the skills and knowledge needed to deliver outstanding service and drive business success. Outside of work, Jennifer is a proud mom to a handsome boy and a loving cat parent. She enjoys spending time outdoors, embracing nature through activities like hiking, diving, and exploring new adventures.

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